Newfound Self-Sufficiency in the Dining Experience

In our increasingly digital world, service jobs are being altered to lower contact with customers. This comes with the wake of the pandemic, as many people are still less comfortable eating out today than a few years ago. Ultimately, the food industry is pivoting to include more technology that would make the consumer experience more focused on the food itself rather than the waiter interaction. Not only would this lower contact, but also lower the amount of employees needed to run a restaurant, thus decreasing their cost to operate. In this model, customers would be seated and immediately be able to access the menu and order at their own pace on their mobile devices. Payment would be immediate, meaning that people could take as much time as they want and leave whenever they want. This potential new reality is centered on efficiency for both the restaurant and the consumer.

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